Refund Policy

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in its original condition and in its original packaging.

How to Start a Return

Email printhaven_@outlook.com with your order number and the reason for the return. We will reply with return instructions. Do not send an item back before contacting us, as returns received without prior approval cannot be processed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect. In those cases we cover the return shipping and send a replacement or full refund.

Refunds

Once your return is received and inspected we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank it can take an additional few days to appear on your statement.

Damaged or Defective Items

If your order arrives damaged or defective, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

Order Cancellations

Orders can be cancelled for a full refund if the request is received before the order ships. Once an order has shipped it must be handled as a return.

Non Returnable Items

Items that have been used, damaged by the customer, or are missing original packaging are not eligible for return.